Tag Archives : Customer service

BEHIND THE LINE


Checking in with hotel gaffes It’s not only restaurant staff who have to deal with odd requests and funny customers, hotel staff do as well. Sleeping is just as important as eating and it can sometimes make people…Strange? Demanding? Just plain weird? Maybe all three. This month we have three stories of some possibly sleep deprived guests. Thanks to all…

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BEHIND THE LINE


There’s something about this table I worked at a basement tavern in Charlottetown and the worst and best guests always seemed to sit at the bar where it met the wall. Sort of in the corner. That stool would either be home to big tippers or guys who liked to fight. Most restaurants have a particular table that seems to…

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BEHIND THE LINE


Stories from the worst kitchens in the world Weird complaints are just, well, weird. Sometimes they stem from ignorance or a misunderstanding of how food or restaurants work and sometimes from just plain madness. Burnt enough for ya? Years ago I worked at a large chain hotel’s restaurant. It was mostly good work but we would get some very particular…

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