Tag Archives : Customer service

Photo by Kyndall Ramirez on Unsplash
 February 1, 2020

BEHIND THE LINE

Cheese sticks, eggrolls, and Blue: ill-prepared, ill-conceived, and illogical. Some people shouldn’t be allowed in a kitchen. Some people shouldn’t be allowed in bars. And some people shouldn’t be allowed out in public without a chaperone. These are their stories. That’s not how that’s done There was this great little takeaway near my first apartment. It was simple stuff. Sandwiches,…

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January 1, 2020

BEHIND THE LINE

Dirty feet, thieves, drinks, and a wretched hive of scum and villainy Well it’s a new year so let’s look at some timeless stories. I’m sure you have your own (and I would love to share them here so please send them in), but first, here are a couple of tales. One of them is mine and the others were…

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BEHIND THE LINE

Checking in with hotel gaffes It’s not only restaurant staff who have to deal with odd requests and funny customers, hotel staff do as well. Sleeping is just as important as eating and it can sometimes make people…Strange? Demanding? Just plain weird? Maybe all three. This month we have three stories of some possibly sleep deprived guests. Thanks to all…

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May 1, 2019

BEHIND THE LINE

There’s something about this table I worked at a basement tavern in Charlottetown and the worst and best guests always seemed to sit at the bar where it met the wall. Sort of in the corner. That stool would either be home to big tippers or guys who liked to fight. Most restaurants have a particular table that seems to…

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March 1, 2019

BEHIND THE LINE

Stories from the worst kitchens in the world Weird complaints are just, well, weird. Sometimes they stem from ignorance or a misunderstanding of how food or restaurants work and sometimes from just plain madness. Burnt enough for ya? Years ago I worked at a large chain hotel’s restaurant. It was mostly good work but we would get some very particular…

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